tag:status.continu.co,2005:/historyContinu Status Page Status - Incident History2024-03-28T11:39:41-07:00Continu Status Pagetag:status.continu.co,2005:Incident/201678852024-03-05T07:00:00-08:002024-03-05T14:45:41-08:00Third Party Service Outage (Mail)<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> PST</small><br><strong>Resolved</strong> - Continu is aware of a third party service outage related to our mail and notification systems. We've opened support channels with this service and will continue to monitor for a resolution. During this time mail based notifications may fail to be sent to your users. We will update this report as we learn more.<br /><br />Thank you for your patience.</p>tag:status.continu.co,2005:Incident/200501082024-02-22T12:00:57-08:002024-02-22T12:00:58-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:31</var> PST</small><br><strong>Scheduled</strong> - During this time Continu will be completing upgrades to our underlying database operations. These changes should cause little to no noticeable affect to customers.</p>tag:status.continu.co,2005:Incident/199491302024-02-10T17:00:56-08:002024-02-10T17:00:56-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:29</var> PST</small><br><strong>Scheduled</strong> - During this period Continu will be updating infrastructure and completing several security based activities. There should be little to no service interruption during this process.<br /><br />Thank you for your patience.</p>tag:status.continu.co,2005:Incident/199065112024-02-04T07:38:17-08:002024-02-04T08:08:41-08:00SSO/SAML Login Failures<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>07:38</var> PST</small><br><strong>Resolved</strong> - During the night of 2/4/2024 Continu detected and was made aware of login attempts failing. This specifically impacted users attempting to sign in with SSO using Okta. The engineering team was able to identify the issue and provide a solution. We apologize for any inconvenience this may have caused.<br /><br />Thank you for your patience during this infrastructure incident.</p>tag:status.continu.co,2005:Incident/198862882024-02-02T08:32:27-08:002024-02-02T08:32:27-08:00Workshop Attendee Invite Emails<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>08:32</var> PST</small><br><strong>Resolved</strong> - The bug that was causing this issue has been fixed by Google. We're now closing the incident.<br /><br />Thank you for your patience.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:18</var> PST</small><br><strong>Update</strong> - Google support has identified this as a bug and is working to resolve it as soon as possible.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:55</var> PST</small><br><strong>Monitoring</strong> - Continu has identified an issue where every registered attendee on Workshop content is receiving update emails when new users are invited. This issue stems from Google / Google Calendar invites and is happening globally at the Google level. We're continuing to monitor this issue and will provide updates here once the issue is resolved.<br /><br />We greatly apologize for the multiple emails being sent and while it is out of our engineering team's hands at this moment we're committed to providing updates as they are provided.<br /><br />Thank you for your patience.</p>tag:status.continu.co,2005:Incident/196319702024-01-06T13:20:50-08:002024-01-06T13:20:50-08:00Scheduled Maintenance<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>13:20</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>12:20</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>12:14</var> PST</small><br><strong>Scheduled</strong> - During this time we will be undergoing scheduled maintenance. There is no expected service interruption during this process.</p>tag:status.continu.co,2005:Incident/195949182024-01-02T10:26:20-08:002024-01-02T10:32:29-08:00Page Load Failures<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:26</var> PST</small><br><strong>Resolved</strong> - The issues that were causing page load issues across applications have been resolved.<br /><br />Thank you again for your patience.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:22</var> PST</small><br><strong>Identified</strong> - Continu is aware of issues loading pages within the application. We've identified the issue and are working to resolve it as soon as possible.<br /><br />Thank you for your patience.</p>tag:status.continu.co,2005:Incident/190121462023-11-11T11:02:04-08:002023-11-11T11:02:04-08:00Monthly Maintenance<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>11:02</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:46</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. No platform service interruptions are expected.</p>tag:status.continu.co,2005:Incident/184787992023-09-12T04:27:00-07:002023-09-12T04:27:00-07:00API Traffic Disruption<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>04:27</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>04:03</var> PDT</small><br><strong>Monitoring</strong> - Our team has completed an emergency roll-out to provide a solution and is monitoring it's effect.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>03:58</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>03:51</var> PDT</small><br><strong>Identified</strong> - Continu has detected a traffic disruption affecting the EU region. Our Engineering team has identified the issue and is in the process of providing a solution.</p>tag:status.continu.co,2005:Incident/181189742023-08-12T10:00:21-07:002023-08-12T10:00:21-07:00Certificate Updates<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>11:56</var> PDT</small><br><strong>Scheduled</strong> - During this time Continu's Engineering team will be performing certificate updates internally. This process should have little to no impact on application usability or performance.<br /><br />Thank you for your patience.</p>tag:status.continu.co,2005:Incident/175159862023-06-08T13:00:00-07:002023-06-08T13:37:58-07:00Brief SSO/SAML sign-in unvailability<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>Resolved</strong> - During the timeframe between ~4:00-4:12pm Eastern Continu received reports of the inability to sign-in while using SSO/SAML based authentication. This issue manifested for users using both Google & OKTA authentication methods. <br /><br />Reported issues were identified by the Engineering team as the result of a recent infrastructure security change.<br /><br />The Engineering team is continuing to monitor the resolution.</p>tag:status.continu.co,2005:Incident/173797442023-05-26T09:59:04-07:002023-05-26T10:00:13-07:00Intermittent API Performance Issues (US-West-2)<p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:59</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Thank you for your patience.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:16</var> PDT</small><br><strong>Monitoring</strong> - Continu has identified intermittent issues with the API service in US-West-2 resulting in errors that may have occurred during certain interactions. The engineering team has applied a fix and is currently monitoring for resolution.<br /><br />Thank you for your patience.</p>tag:status.continu.co,2005:Incident/168392562023-04-15T13:01:11-07:002023-04-15T13:01:11-07:00Monthly Maintenance<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>13:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>10:51</var> PDT</small><br><strong>Scheduled</strong> - Continu will be completing routine infrastructure maintenance during this timeframe. This maintenance should have little to no performance impact on general usage. <br /><br />Thank you for your patience!</p>tag:status.continu.co,2005:Incident/163441412023-03-05T10:41:50-08:002023-03-05T10:47:52-08:00Planned Maintenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:41</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:42</var> PST</small><br><strong>Update</strong> - Post-maintenance monitoring completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:42</var> PST</small><br><strong>Update</strong> - Continu has completed it's maintenance window.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:11</var> PST</small><br><strong>Investigating</strong> - Continu will be undergoing planned maintenance which may include a brief period of downtime. This period should last no longer than one hour.<br /><br />Thank you for your patience.</p>tag:status.continu.co,2005:Incident/160272482023-02-04T13:00:41-08:002023-02-04T13:00:41-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>12:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:41</var> PST</small><br><strong>Scheduled</strong> - During this time Continu will be undergoing scheduled routine maintenance which includes infrastructure patching and updates. You may expect the application to be generally available but may react slowly at times due to the nature of these updates. We expect this period to take no more than 1 hour.<br /><br />Thank you for your patience.</p>tag:status.continu.co,2005:Incident/156892462022-12-21T12:24:31-08:002022-12-21T12:24:31-08:00SAML Authentication Log-in Errors<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:24</var> PST</small><br><strong>Resolved</strong> - The issue has been resolved.<br /><br />Thank you for your patience.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:17</var> PST</small><br><strong>Identified</strong> - Continu's engineering team has identified the issue and is in the process of rolling a change out to resolve SAML/SSO authentication errors.</p>tag:status.continu.co,2005:Incident/139278512022-11-29T05:00:45-08:002022-11-29T05:00:45-08:00Scheduled Internal System Upgrades<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>03:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>02:43</var> PST</small><br><strong>Scheduled</strong> - Hello,<br /><br />Between the hours of 6:00 - 8:00 EST we will be performing scheduled maintenance to upgrade two internal services within the US region. These upgrades should have little to no performance impact on general usage. Thank you for your patience!</p>tag:status.continu.co,2005:Incident/108549992022-08-18T11:20:36-07:002022-08-18T11:21:45-07:00US - Degraded Performance<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>11:20</var> PDT</small><br><strong>Resolved</strong> - Degraded application performance was detected at ~1:30 PM EST. The engineering team was able to diagnose and resolve an API service level issue at ~1:53 PM EST. Thank you for your patience, performance should be back to normal. Our team is actively monitoring the resolution.</p>tag:status.continu.co,2005:Incident/107186402022-07-30T11:01:59-07:002022-07-30T11:01:59-07:00Scheduled System-wide Maintenance<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>11:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>07:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>10:16</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>10:16</var> PDT</small><br><strong>Scheduled</strong> - The Continu application will be undergoing a system-wide maintenance period. This scheduled maintenance will span all regions.<br /><br />During this period of time you may experience difficulty in uploading and accessing content temporarily.<br /><br />We will update this page as maintenance concludes.</p>tag:status.continu.co,2005:Incident/104798952022-07-06T09:01:11-07:002022-07-06T09:01:11-07:00Degraded performance in Reports<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:01</var> PDT</small><br><strong>Resolved</strong> - The outage within Continu's Reporting service has been corrected and functionality has returned to normal.<br /><br />Thank you again for your patience.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:52</var> PDT</small><br><strong>Monitoring</strong> - We're currently monitoring the deployed fix for this particular issue. Currently it appears traffic has returned to normal and functionality has resumed.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:43</var> PDT</small><br><strong>Identified</strong> - We've identified the issue and are currently deploying a fix.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:32</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of an outage within the Continu Reports service. We will keep this incident up to date with our progress.<br /><br />Thank you for your patience.</p>tag:status.continu.co,2005:Incident/104606032022-07-03T14:00:35-07:002022-07-03T14:00:35-07:00Scheduled Monthly Maintenance<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Scheduled</strong> - During this window we will be completing a monthly maintenance cycle on the Continu application infrastructure.<br /><br />The maintenance should not cause any adverse affects on the user experience. That being said, slower page loads and response times may occur temporarily.<br /><br />Tasks included are DNS and server maintenance.</p>tag:status.continu.co,2005:Incident/103737802022-06-22T12:15:14-07:002022-06-22T12:15:14-07:00Continu API Degraded Performance (US Region)<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:15</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:15</var> PDT</small><br><strong>Update</strong> - The previously degraded performance of Continu's API application looks to be resolved. We will continue to monitor for any additional impact or regression.<br /><br />Thank you for your patience.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>10:12</var> PDT</small><br><strong>Monitoring</strong> - We've identified several issues regarding hardware and database layers and are actively monitoring our applied solutions.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>14:46</var> PDT</small><br><strong>Investigating</strong> - We're currently investigating reports of degraded performance within the Continu application. These reports include sluggish responsiveness in portions of the front-end as well as log-in related issues. This page will be updated as more information becomes available.</p>tag:status.continu.co,2005:Incident/95844612022-03-19T15:15:25-07:002022-03-19T15:15:25-07:00Extended Maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:15</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:15</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:14</var> PDT</small><br><strong>Scheduled</strong> - Hello,<br /><br />We're extending the maintenance window by 1 hour.<br /><br />During this period of time we will be providing scheduled package and security updates to all production environments. There is little to no negative impact expected however you may experience sluggishness or slow to load pages within the application as servers are removed from and brought into our active pools while patching occurs.</p>tag:status.continu.co,2005:Incident/92332632022-02-03T17:23:02-08:002022-02-03T17:23:02-08:00Partial API outage - US Region<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>17:23</var> PST</small><br><strong>Resolved</strong> - After closely monitoring the solution to this issue it has been resolved.<br /><br />Thank you for your patience.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:45</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:45</var> PST</small><br><strong>Identified</strong> - Hello,<br /><br />Between 5:29 - 6:32 PM EST Continu experienced a partial API service outage in the US-West-2 Region. The root cause has been identified as a host level outage which his since been rectified. This issue may have affected some customers attempting to complete actions within Continu which require the API.<br /><br />We're currently monitoring the situation and digging further into the direct cause.<br /><br />Thank you for your patience,<br />Continu</p>tag:status.continu.co,2005:Incident/90754562022-01-13T12:57:51-08:002022-01-13T12:57:51-08:00Temporary Log-in Issues<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>12:57</var> PST</small><br><strong>Resolved</strong> - The root cause of the issue has been identified.<br /><br />During a ~5 minute period between 2:20-2:25 PM EST our DNS experienced issues routing traffic through to the underlying web servers. Because of this some end users experienced longer than normal page load times and reachability issues.<br /><br />The cause of this was identified and mitigated, DNS and the respective web servers are recovered and functioning as normal.<br /><br />Thank you for your patience.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>11:36</var> PST</small><br><strong>Investigating</strong> - At roughly 2:20PM EST in the US-West-2 region Continu experienced a dropout in the ability to reliably log into and reach customer instances.<br /><br />This issue has been recovered from and our engineering team is currently investigating the root cause of this and will provide updates as soon as possible.<br /><br />Thank you for your patience.</p>